Cancellation policy

The short version

• Cancel at least 24 hours before your booking starts: you get the full prepayment back.
• Cancel less than 24 hours before the start: the prepayment is not refunded.
• If we cancel or reschedule: you get the full prepayment back.
• If nobody is there to let your pro in: this counts as a late cancellation.

Your prepayment

When you book, we charge 1 hour of the job to your card as a prepayment. This policy explains when you get it back.

If you cancel

The time is counted from the start time of your booking. If you cancel 24 hours or more before it, we refund the whole prepayment to the card you paid with. If you cancel later than that, we keep the prepayment.

If we cancel or reschedule

If we have to cancel your booking, or move it to another time, we refund the whole prepayment to your card, whatever the timing.

No-shows

If your pro arrives at the booked time and can't get access to your home or the work area, it is treated as a cancellation less than 24 hours before the start, so the prepayment is not refunded.

How to cancel

Email us at info@profemount.com with the date and time of your booking and the phone number or email you booked with. See also our Terms of Service.